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This document describes EG's solution for distribution of web order direct from the store to the consumerfrom more then just one stock location. The solution makes it possible for the chain to offer a wider assortment in the web shop by including the stores in the available stock for the web shop. and avoid more sold out situations.
In addition, the freight time can in many cases be reduced by distribute orders from the nearest storea location closer to the customer. The solution for distributing from the store assumes that the orders are prepaid (or payment is reserved) in the web shop.
The solution supports the following functionality:
- Prepaid orders that are delivered from store and warehouse to customers via carriers.
- Prepaid orders that are collected in store.
- Prepaid orders that are collected in store even if the store is missing items in the order. Missing items are sent to store from another stock location.
- Automatic assignment of web order to store or warehouse based on customers choice of delivery method, item availability and location.
- Customer communication by email or SMS.
- Notification in
- Automatic assignment of web order to store based on customers choice of delivery method, item availability and location.
- Notification in the cash register when an order is assigned and ready to pick be picked in the store.
- Registration of order picking in store with a mobile handheld terminal.
- Print of fright labels on local printer in the store when an order has been picked.
- Optional automatic reassign if store reject order.
- Optional automatic deletion of order lines and order if order cannot be fulfilled anywhere. With automatic refund and notification to customer.
- SMS to customer when order is ready to be collected in store.
- Follow-Follow-up and surveillance of all orders centrally.
- Return of orders in POS or in Backoffice
- Automatic creation of internal transfers between delivering store and the web shop for items distributed from the store.
Click & collect order, where items only should be reserved in the store, and paid at pick up, is handled outside this solutionFor information about how to create web orders, have a look at Web orders.
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Overall solution
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