Content
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2 Overall solution
3 Routine description - Dispatch orders
3.1 Order details
3.1.1 Cancel order
3.2 Print Pick orders and print shipping papers
3.3 Dispatch orders: Service center
3.3.1 Edit order line
3.3.2 Reassign
3.3.3 Reassign order line
3.3.4 Automatic reassign
3.3.5 Replace item
3.3.6 Remove item
3.4 Web order: Central warehouse
3.4.1 Package of dispatch orders
3.4.2 Return items
3.4.3 See orders for all stores
4 Dispatch rules
4.1.1 Delete dispatch rule
4.1.2 View /change dispatch rule details
4.2 Create new dispatch rule
4.2.1 Overview
4.2.2 Delivery rules
4.2.3 Item availability
4.2.4 Confirmation messages
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You can remove an item from the order if the order isn't delivered.
Mark the order line to be removed. Click on the (…) "more button" at the right on the line and select "Remove item". 
"Remove item" dialog opens. You get the following question: "Are you sure you want to remove (item name)? The customer will be charged with a smaller amount than currently reserved."
Click Remove to confirm that the item should be removed from the order or select Cancel to cancel. 
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See information in Order picking in InStore App
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