Content
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2 Overall solution
3 Routine description - Dispatch orders
3.1 Order details
3.1.1 Cancel order
3.2 Pick orders and print shipping papers
3.3 Dispatch orders: Service center
3.3.1 Edit order line
3.3.2 Reassign
3.3.3 Reassign order line
3.3.4 Automatic reassign
3.3.5 Replace item
3.3.6 Remove item
3.4.2 Return items
3.4.3 See orders for all stores
4 Dispatch rules
4.1.1 Delete dispatch rule
4.1.2 View /change dispatch rule details
4.2 Create new dispatch rule
4.2.1 Overview
4.2.2 Delivery rules
4.2.3 Item availability
4.2.4 Confirmation messages
4.3 Dispatch Suggestion
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- Pay & Collect – When the Pay & Collect order is ready to be collected at Store A.
- Shipping confirmation - When the order is picked (but not split), meaning the whole order is shipped as one package, the customer will be receive this message as a confirmation that the package is on its way.
- Split order shipping confirmation - When Order is split and picked, this SMS will be sent to customer notifying them that package A or B is ready for shipment.
- Split order message - When order is split and the items are dispatched in separate packages from e.g. Store A & B. The customer is notified via SMS that they should expect more than one package with different delivery dates.
- Order confirmation
- Credit note
- Receipt
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How is dispatching done?
Dispatching is done in several steps and is determined by the specified dispatch rule, stock levels and order content.
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