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Confirmation message matrix
Shipping orders
| Step | Email | SMS | Comments |
|---|
| Create order | Order confirmation (MDS) | Order confirmation (MDS) |
|
| Swap item manually | Order confirmation manually (POS Services) | Order confirmation manually (POS Services) |
|
| Delete item manually | Order confirmation manually (POS Services) | Order confirmation manually (POS Services) |
|
| Delete item automatically | Order changed (MDS) | NA |
|
| Cancel order manually | ? | ? |
|
| Cancel order automatically | Order changed (MDS) | CREDIT NOTE (MDS) |
|
| Split order confirmation | Split order confirmation (MDS) | SPLIT ORDER MESSAGE | One message pr picking store |
| Split delivery order | Split order delivery (MDS) | SPLIT ORDER SHIPPING CONFIRMATION | All order lines delivered and paid. |
| Order sent on split delivery store with receipt | Order sent (MDS) | SHIPPING CONFIRMATION, RECEIPT | All order lines delivered and paid. |
| Order sent single delivery store with receipt | Order sent (MDS) | SHIPPING CONFIRMATION, RECEIPT |
|
Pay&Collect Orders
| Step | Email | SMS | Comments |
|---|
| Create order | Order confirmation (MDS) | Order confirmation (MDS) |
|
| Swap item manually | ? | ? |
|
| Delete item manually | ? | ? |
|
| Delete item automatically | ? | ? |
|
| Cancel order manually | ? | ? |
|
| Cancel order automatically | ? | ? |
|
| Order ready to collect | Collect order (MDS) | PAY & COLLECT (MDS) |
|
Reserve & Collect Orders
Both emails and SMS is sent with Pos Services and configured in POS Config.
| Step | Email | SMS | Comments |
|---|
| Create order | ETradeMailTemplateOrderAdded | SmsENewCustomerOrderAddedTemplate |
|
| Delete item manually | ETradeMailTemplateOrderUpdated | SmsENewCustomerOrderUpdateTemplate |
|
| Cancel order manually | ETradeMailTemplateOrderDeleted | SmsENewCustomerOrderDeletedTemplate |
|
| Cancel order automaticly | ETradeMailTemplateOrderDeleted | SmsENewCustomerOrderDeletedTemplate |
|
| Pick up reminder | ETradeMailTemplateReminder | SmsENewCustomerOrderReminderTemplate |
|
| Reservation expired | ETradeMailTemplateExpired | SmsENewCustomerOrderExpiredTemplate |
|
| Order ready to collect | Missing | Missing | https://jira.eg.dk/browse/RTC-38917 |
| After paid and collected (Upsale) | ETradeMailTemplateCompleted | SmsENewCustomerOrderCompletedTemplate |
|
| Anchor |
|---|
| _DispatchSuggestion |
|---|
| _DispatchSuggestion |
|---|
|
Dispatch Suggestion
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