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changes.mady.by.user Jan Erik Dybvig

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changes.mady.by.user Jan Erik Dybvig

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  • Unhandled 

  • Under processing 

  • Handled  Image Added

  • Closed  Image Added

  • Rejected  Image Added

Caseworker sets the status to ‘Under processing’. When the caseworker considers the work to be complete, they set the status to ‘Handled’. Depending on the company’s routines, the deviation can be forwarded to the caseworker who is immediately superior, for ‘approval’. When it has been approved, it is set to ‘Closed’ or ‘Rejected’. Note: When a deviation has been set to the ‘Closed’ or ‘Rejected’ status, an email will automatically be sent to the reporter. Also note that if an action (work order) has been created against the deviation, the system can be set up (in System settings → Deviation management) so that when the action(s) has/have been approved, the deviation is automatically closed. 

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