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The service request feature is an easy and intuitive way to create service request tickets directly from your phone. Employees can easily create a ticket from their phone with the EG Worksense mobile application. Facility service providers get an email of the ticket with information such as location, type of request and description.

Service requests feature is included in Flow EG Worksense plan.


How it works

1. Enable the feature




2. Create a ticket

3. Receive tickets


Setup

You must have an ‘Administrator’ role in EG Worksense to setup the feature.

1. Log in to EG Worksense

2. Navigate to the ‘Administration’ tab

  • If the tab is not visible please contact your organization’s EG Worksense main user or optimaze.support@eg.fi to find out who in your organization to contact.

3. Navigate to ‘Service request’ page under ‘Integrations’





3.Click ‘Enable service request’ and add rules how request should be forwarded. You can set rules by building and by request type. See FAQ below for examples.

4.Click ‘Save’

5.Test that your organization receives the service request emails by creating a service request ticket in the EG Worksense mobile app.

  • You might need to close and restart the mobile app

FAQ

These most common configuration examples will help you to understand better how to configure the service request feature.

I have multiple buildings and I want to use the same setting for all of them. How should I do the configuration?

Select ‘Enable service requests for all buildings by default'.

Enter an email address for all request types or select 'Use separate email addresses for different service request types’ to define where request will be forwarded based on their type.

I have multiple buildings and I want to use the same setting for all of them except one building. How should I do the configuration?

Select ‘Enable service requests for all buildings by default'.

Enter an email address for all request types or select ‘Use separate email addresses for different service request types’ to define where request will be forwarded based on their type.

Add a building specific setting by clicking ‘Create building specific setting’ and select the building from the drop down list.

You can either disable service request feature for that building or enable it. If you enable it you can add an email address for all request types or add specific addresses for each request type by selecting 'Use separate email addresses for different service request types’.

I have multiple buildings and I want to use the service request feature in only one building. How should I do the configuration?

Do not select ‘Enable service requests for all buildings by default'.

Add a building specific setting by clicking ‘Create building specific setting’ and select the building from the drop down list.

Select ‘Enable service requests for building’.

Add an email address for all request types or add specific addresses for each request type by selecting 'Use separate email addresses for different service request types’.