Page History

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• Unhandled 

• Under processing 

• Handled  Image Added

• Closed  Image Added

• Rejected  Image Added

Caseworker sets the status to ‘Under processing’. When the caseworker considers the work to be complete, they set the status to ‘Handled’. Depending on the company’s routines, the deviation can be forwarded to the caseworker who is immediately superior, for ‘approval’. When it has been approved, it is set to ‘Closed’ or ‘Rejected’. Note: When a deviation has been set to the ‘Closed’ or ‘Rejected’ status, an email will automatically be sent to the reporter. Also note that if an action (work order) has been created against the deviation, the system can be set up (in System settings → Deviation management) so that when the action(s) has/have been approved, the deviation is automatically closed.  

Action: You can select from three predefined action options. 

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GDPR: Intended to mark the non-conformance reports that contain data covered by the General Data Protection Regulation. Provides filtering option. The deviation number is shown in the list view with red numbers. Separate checkbox to filter on GDPR in the list view.

+Document: Documents that are uploaded against deviations (Origin → Deviation management) will be hidden from ordinary users in the document overview. 

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Forward: The deviation can be forwarded to a specific caseworker. 

Attachment (Vedlegg): In the event of a lack of image(s) of the submitted deviation, images can be uploaded directly here. Images can also be deleted from here.