As a customer of Landax, you have access to the Landax Customer Portal. The customer portal is a system for user support and for placing orders.
In the customer portal you can register new cases and keep track of ongoing and completed cases.
When reporting a case, your case is sent to the appropriate department in Landax. The registrar is kept informed of the development of the case by email.
Support cases are questions concerning the use of the system and will be answered free of charge. Technical support is not covered by this service.
Orders are assignments that include development, tailoring or technical assistance. Orders are billable.
Error messages are notifications of technical errors in the system.
Suggestions are suggestions and ideas for improvements to the system.
Contract changes are matters relating to the customer relationship between you and Landax, such as changes to contracts, access to the system and new contacts.
You are notified by email when the caseworker responds, changes the status or other changes to the case. The emails you receive cannot be answered. You have to go to the case in the Customer Portal in order to comment and view any attached files.
Info: Not all users have access to the Customer Portal. The person responsible for Landax in your company controls who has access to the Customer Portal.