Purpose

Detailing the steps taken by CuHa when a salon request help with removing a User.

Scope

For internal Timma / CuHa use.

Definitions/Acronyms

• User: Person using Timma Pro.
• Main User: Person with contract and admin rights in Salon.

Procedures:

Salon contacts Timma via Phone

Step 1: Communication

• Step 1.1: Ensure person has permission to remove by e-mail / Chat to Main User
• Step 1.2: Send instructions to Main User
• Step 1.3: Send confirmation for removal date

Step 2: Hallinta

• Step 2.1: Adjust billing for User to be removed
• Step 2.2: Set removal date for User

Instructions if you must give them on the phone:

• Step 1.1 Where do you remove User

  Note! Must be admin

• Step 1.2: Remind them to take care of future bookings

• Step 1.3: Advise regarding Customer register (If they have permission, where they can get it)

• Step 1.4: Remind if they have unpaid invoices

• Step 1.5: How to hide User from calendar

  • If they don't want to remove immediately
  • Need access to reports / worktimes

• Step 1.6: Removing worktimes

  • How to remove automatic worktimes
  • How to remove future worktimes

• Step 1.7: Removed User can be reinstated (Accidentally remove the user)

• Step 1.8: Multiuser on terminal, contact CuHa for that separately

• Step 1.9: Remember to take out your reports (to avoid potential disputes)

• Step 1.10: Where to get marketplace information

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