The problem

• How to correct a receipt through Timma Pay without making a refund to the consumer

Refunds made through Timma Pay are always automatically returned to the consumer’s bank account. Sometimes the customer needs to correct the receipt without making a refund. If so, ask the customer to follow the steps below.

Solutions applied to

Where do you have to make changes:

• Customer needs to do it in their Timma Pro. Disabling the integration is a device-specific setting.

Step by step solution

Step 1: Go to Timma Pro:

More-Tab > Timma Pay > Settings

Step 2: Press ‘Temporarily disable the payment terminals’ > Save

Step 3: Find the receipt you want to fix:

1. Refund payment
2. New payment (fix the necessary information)
3. Confirm payment

The system will warn that the payment terminal is not currently integrated (with different text but in the same way as in the picture below)

>Press ‘Okay’

Now the receipt is fixed without making a refund to the consumer through Timma Pay. 💸

Step 4: Go back to the More-tab

Timma Pay > Settings > Reset the integration > SAVE!

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