The problem

Nets payment terminal does not work

Solutions applied to

Where do you have to make changes:

• Hallinta
• User profile
• Salon computer
• Payment terminal

Step-by-step guide

1. Restart the terminal by pressing the yellow button and the dot ( . ) button at the same time for 5 seconds.

2. Restart the Timma application or/and the computer

3. Check that the terminal has an internet connection

4. Move/3500

Check from the Status settings that the internet-status is Connected

Move/3500 WIFI settings

• Press F1 .
• Read the merchant card.
• Select Control Panel.
• Select Terminal Settings.
• Select Connections.
• Select Wi-Fi, and Enable.
• Scan the network and select an available network.
• Enter the password using the up/down buttons on the terminal

(use F1 and F4 for page navigation).

• Select OK (green key) .

More info here NETS Checklist 'Move 3500 wont connect to Timma’

The internet signal strength is shown in the symbol at the top of the payment terminal’s screen. If the signal strength scale or antenna is not visible at all even after rebooting the payment terminal, contact your internet service provider or call Nets' customer service where troubleshooting can be continued for the terminal.

FIN p. +358 9 69 641

1. Ethernet/Broadband (ICT250 / DESK 3500 + IPP350 / Lane3000)

Check that the network cable is connected to the payment terminal and to the mains socket on the wall, switch or router/modem. If there is something wrong with the internet connection, ask the customer to contact their internet service provider to check the status, or Nets customer service, where troubleshooting can be continued for the terminal.

3.1 If the customer uses Timma with a desktop application, ask them to delete it and upload it again

• bit.ly/timmawindows
• Upload the file
• Extract file
• Read me-file includes instructions in English
• Parameters, install force comfort default 9 (bottom left corner) > next > install
• Check from Timma Pro > More > payment terminal  >  that the  payment terminal’s info is there

If necessary, remotely connect to the customer's computer via Teamviewer and make a desktop application for them.

• Download Teamviewer to your computer
• Log in (username: support@timma.se & password: timmasupport123)
• Ask the customer to download Teamviewer
• Connect them using the codes in Teamviewer

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