Purpose

This guide helps diagnose why messages received by the WCF Service are not appearing in the Partner Portal (i.e., the flow between IntegrationApiService and ApiService fails).

Step-by-step troubleshooting

1. Verify upstream delivery (SonWin → WCF Service)

Follow the guide: Troubleshooting Client -> PartnerPortal

Confirm:

• The WCF service is running

• Incoming XML messages are logged (type FacilityTaskExchangeApi.Log)

• The correct environment (Test/Prod) is used

If messages ARE logged but do not appear in Partner Portal → continue to Step 2.

2. Check IntegrationApiService → ApiService communication (Application Insights)

1. Open Azure Portal

2. Navigate to Application Insights → PartnerPortalInsights_XXX

3. Open Logs

4. Query Traces

Use either:

• Time range filtering around when the message was sent

• Or search using a custom filter.
  
  

3. Identify failure type

Look for errors originating from:

4. Decide where to fix

Configuration issue (Azure)

• Wrong base URL

• Environment mismatch

• ClientID / ClientSecret / Scope misconfiguration

Code issue

• Mapping failure

• Validation failure

• Unhandled exception in ApiService

Result

After identifying the error in Application Insights:

• Fix configuration issues in Azure when authentication or routing fails

• Fix code when payload handling or processing fails