Written by: Michelle Liljefors
Case Description
- A user has, for example, moved from Salon A to Salon B.
- The user deactivated their account connected to Salon A.
- They are now using the same email address for their account in Salon B.
- The user needs to access old reports from Account A.
- However, Account A cannot be reactivated because the email address is already in use on Account B.
⚠️ If the email address on either account is verified, it cannot be changed via Hallinta.
What to Do
Step 1 – Separate the Email Addresses
- Ask the user to change the email address on Account B.
- If the email is verified, they must:
- Use a new email address they have access to
- Verify the new email address
- Once the two accounts no longer share the same email address, you can proceed.
Step 2 – Reactivate Account A
- Reactivate Account A via Hallinta.
- Inform the user they can now log in and download the reports or other necessary information.
Step 3 – Clean Up
- After the user has retrieved the necessary data:
- Deactivate Account A again via Hallinta.
- Guide the user to change the email on Account B back to their preferred login email address.
- If needed, guide them through re-verifying the email.
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