If a property has changed ownership and data needs to be moved or copied between Mestro accounts, this is not something you can do yourself in the portal. This article explains how to proceed.

What can Mestro help with?

Mestro can help you:

• Clone a property – Copy the property structure and historical data to another Mestro account.
• Move a property – Move the property with all its data from one account to another.

What should I do?

Contact your Customer Success Manager or Mestro support and describe what you need. Please have the following ready:

• The property name and Node ID in Mestro Portal
• Which account the data should be moved to (if known)
• The desired date for the transfer

We will take care of the rest and confirm once the transfer has been completed.