The service request feature is an easy and intuitive way to create service request tickets directly from your phone. Employees can easily create a ticket from their phone with the Optimaze Worksense mobile application. Facility service providers get an email of the ticket with information such as location, type of request and description.
How It Works
1
Enable the feature
2
Create ticket
3
Receive tickets
Setup
You must have an ‘Administrator’ role in Optimaze Worksense to setup the feature.
Log in to Optimaze Worksense
Navigate to the ‘Administration’ tab
If the tab is not visible please contact your organization’s Optimaze Worksense main user or support@optimaze.com to find out who in your organization to contact.
Navigate to ‘Service request’ page under ‘Integrations’
3.Click ‘Enable service request’ and enter an email address where you want to receive the service request tickets
4.Click ‘Save’
5.Test that your organization receives the service request emails by creating a service request ticket in Optimaze Worksense mobile application
You might need to close and restart the mobile app