Sent/outgoing message:
Edit - a message can be edited until the recipient has read the message. The Subject, asset, message text and priority fields can be changed.
Received/incoming message:
The recipient can do the following:
Manually change the status of the message. Note that if the work order, history or deviation is created from the message, the message status changes automatically.
Reply - Re: appears on the message.
Forward - if you want another person to look at the message or make a decision on it. (FW: appears on the message)
Work order - create a new planned work order based on the message.
History - create a job directly in the history, based on the message.
Deviation - create a deviation (deviation message) based on the message. (The deviation function must be activated in order to see this button).
Link to WO - link the message to a work order that has already been created.
Related Messages: All replies and forwarded messages that are linked to an original message are shown on each message post in a separate section under the message itself.