Removing / deleting salons from chains

Before dissolving a chain

• Determine whether the business being separated from the chain is the main salon or a side-salon!
• Are there shared registers, and what do they want to do with them?
• If there's only one salon left in the chain, delete the chain after other necessary steps.
• Get written consent for changes. Especially when dealing with customer registers.

If registers are shared and a side-salon is leaving the chain

Only relevant if salon is not deleted

• • • • The side-salon loses all gift cards and vouchers, and every reservation gets kicked out
      • Giftcards are always left with the main salon, and we don't import giftcards.
      • Choose from 2 options regarding the customer register:
        • The side-salon retains as customers in their register everyone who has reservations at that salon
        • Chain's entire customer register is duplicated to the side-salon
      • Customer register IDs are lost if customer support does removal from chain (customer will show not correctly) >  dev can work magic and reset the IDs or something (check with Heikki to get exact steps, and add here)
        • After you've retained customer register
        • Tell dev / heikki. I removed this salon (salon id) from chain. Can you update the client IDs?

If it's a side-salon and is not sharing any register

• • Remove from chain
  • Normal salon removal process if needed

If registers are shared and the main salon is leaving the chain

• • Ask the customer which salon will become the new main salon
  • Ask a dev whether the new incoming main salon's registers are empty (there may be duplicates with the main register). Tell dev to delete if register not empty.
    • If side-salon becoming new main salon has had shared register from beginning, no need to involve dev
      • Check audit log when salon was created. If connected to chain at same date, then won't have own customers with 99% certainity
      • If you're unsure whether there are own customers in side-salon check with dev!
      • "Hey can you check whether this "salon ID" has own customers in their customer register?"
  • From the old side-salon (the new main salon), start a group
    • Other side-salons from old chain need to join new group (Join or change group) ADD PICTURE
  • Old main salon "leave the group"
  • The old main salon joins the new chain with "Move to main salon's register" for gift cards and vouchers. ADD PICTURE
  • After old main salon has joined the new chain like this
    • Remove from chain
    • Normal removal process if needed

Removing a salon from a chain

• Ensure that you know what to do with customer and giftcard registers. See instructions above.
• Customer group
  • Main settings - change - leave the group
  • (Add pictures)

NB: Don't ask Mikael about chains, he knows nothing about them.

• Ask cuha_international if you still have questions

Definitions:

Register - Customer register and giftcard register (not product register)

Related articles

How to create a new main salon for a chain (To be written)

How to remove a salon (To be written)

Missing Info

• Retaining Customer register IDs steps