Troubleshooting guide PAX A30

Terminal Checklista

Check if swedbankpay has any disturbance → https://status.swedbankpay.com/
Error message on the display? (ex. felkod / Tampered)
- A terminal that is showing the error message Tampered must be replaced.
Check if the terminal is connected to the network.
- Payment declined, Only online is a message that is displayed on the terminal if the terminal is offline.
Test restarting the terminal, see image below.
Test relog into the cash register.
- Check if the cords are correctly connected.
- The terminal has a network switch on the backside, the network goes through here.
  - Lan A POE should have a network cord that leads to the network port in the wall or into a network switch.
  - LAN B should have a network cord that goes to the cash register PC(Network card).
- In the USB-C the power adapter should be connected.

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Scroll down and press save to exit admin menu.

PAX A30 network cord connections

Roll out of the PAX A30 the 2023-02-06 in a slow pace. Only 4 stores per day and only one cash register per store.

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This configuartion is used for the Verifone VX820 pay terminals.

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