Troubleshooting guide PAX A30

Terminal Checklista 

• Check if swedbankpay has any disturbance → https://status.swedbankpay.com/
• Error message on the display? (ex. felkod / Tampered) 
  • A terminal that is showing the error message Tampered must be replaced.
    
• Check if the terminal is connected to the network.
  • Payment declined, Only online is a message that is displayed on the terminal if the terminal is offline.
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• Test restarting the terminal, see image below.
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• Test relog into the cash register.
  • Check if the cords are correctly connected.
    
  • The terminal has a network switch on the backside, the network goes through here.
    • Lan A POE should have a network cord that leads to the network port in the wall or into a network switch.
    • LAN B should have a network cord that goes to the cash register PC(Network card).
  • In the USB-C the power adapter should be connected.

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Scroll down and press save to exit admin menu.

PAX A30 network cord connections

Roll out of the PAX A30 the 2023-02-06 in a slow pace. Only 4 stores per day and only one cash register per store.

This pay terminal has two network ports. The computer's network connection goes through this pay terminal. If the pay terminal is not powered on, the cash register will not have a network connection.

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User manual from FCC: https://fccid.io/V5PA30BW/User-Manual/User-manual-4763777.pdf

Zaci com-port configuration

This configuartion is used for the Verifone VX820 pay terminals.

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