You can configure answers to be used in protocol cases. These answers can have no action, an action that closes the case, or an action that creates a case in the non-conformance module. The answers are configured in the control panel. In the example on this page, three alternatives are used: Non-Conformance, Improvement Suggestion, and Close.
Closing a case
If the case has been completed and should be closed, click Close. A confirmation prompt will appear. To close the case, click Yes and then Save. Follow steps 1–3 as illustrated in the screenshot.
Create a non-conformance
If a non-conformance or improvement suggestion is identified or is to be registered during the review of the protocol, you can create a linked non-conformance or improvement case. The case will be linked to the protocol case it was created from. To create a case in the non-conformance module, click Non-Conformance or Improvement Suggestion. When the confirmation prompt appears, select Yes, then save the case. Linked cases can be found under the Non-Conformances tab on the protocol case.
No action
If no action is selected for the answer, no options will appear when you click it.