Self Service Monitor v 1.1.0 

29 Apr 2024IN PROGRESS

Improvements

Self Service Monitor v 1.1.0

18 Apr 2024DONE

Three last sales on the cash register

(RTM-6799)

When selecting a cash register and View sale, one can see information about the three last sales on that cash register.
The Current sale tab shows an ongoing sale. When the current sale is finished, it is visible in the Previous tab. After yet another sale, it is visible in the History tab.

Boarding pass and sealing info

(RTM-6792)

Boarding pass and sealing info is shown in live sales view. If sealing is required, "Connected flight not confirmed" is shown.
If sealing is not required, the "Connected flight confirmed" info is shown. Flight ID, destination, boarding pass count and FIcode are shown.

Force Control and Random Control

(RTM-6602)

When Force control is triggered in Monitor App, a yellow icon and "Control triggered" is shown.

When the customer goes to pay in Self checkout, the yellow icon disappear and Random control is sent to Monitor App.
Random control cannot be removed in Monitor App, it must be removed in POS.

New alarm types

(RTM-6793)

Four new alarms are added to the app:

• Unknown/invalid flight
• Quota exceeded
• Sealing required
• Signature required

These new alarms must be handled in the cash register.
The Unknown item alarm must be handled in the cash register as well, and cannot be approved in the app as it could previously. 

Alarm log

(RTM-6798)

In the Alarm log, all active and approved alarms for a given cash register is shown.
Active alarms can be approved in this view. By clicking Close alarm log, the user is directed back to the main view in Monitor App.

Sorted view for showing cash registers

(RTM-6797)

In the sorted view, all cash registers are shown in numerical order. The order in the view does not change when a new alarm is triggered or when the alarm expires.
The cash registers remain in the same position. 

Access to Monitor App in User Management

(RTM-7620)

Permission to handle surveillance requests is granted in User roles, as a Store Role: Self Service Monitor with option 'Handle surveillance requests'

Improvements

Self Service Monitor v. 1.0.11  

19 Dec 2023RELEASED

Improvements

Self Service Monitor v. 1.0.10  

25 Oct 2023RELEASED

Improvements

Self Service Monitor v. 1.0.9  

04 Oct 2023RELEASED

Environment Switch

It is possible to grant a user access to switch between production and test in the app. The user permission can be found as a "common role" permission:

Once user has been granted access, the user can log in to the app and will find a button to switch environment in the left menu. Note: User must have the same access in TEST environment in order to switch back to production.

Improvements

Self Service Monitor v. 1.0.8  

31 Jul 2023RELEASED

Click on push notification, directly go to correct alarm to approve it

(RTM-5963)

Improvements

Self Service Monitor v. 1.0.7  

13 Jul 2023RELEASED

Improvements

Self Service Monitor v. 1.0.6  

26 Apr 2023RELEASED

Improvements

Self Service Monitor v. 1.0.4-5  

15 Feb 2023RELEASED

Support for push notification on iOS

Added support for push notifications on iOS. Push notifications are implemented to alert employees of happenings in the self checkout area while the app is minimized. To stop getting notification user must log out of the app.

Improvements

Self Service Monitor v. 1.0.3  

30 Jan 2023RELEASED

Improvements

Self Service Monitor v. 1.0.1  - First release to apple/playstore 

21 Jul 2022 RELEASED

Important highlights from this release

Added sound and vibrations when scanning

In several scenarios sound effects have been added for a more user friendly experience. 
In following scenarios sound effects have been added: 

• Sending reservations
• Scanning
• Completing sale
• Error

In following scenarios vibrations have been added:

• Sending reservations
• Completeing sale
• Error
• Special item (age control etc) or risk text
• Logged in 

(RTM-4263)

UI adjustments for large screens and arrange button to adjust columns.

When a larger screen is used for SSM the rows of transactions are adjusted more to the scrren. Extra columns are implemented. (RTM-4190)
An arrange button is also added so user can choose how to present the screen. (RTM-4192) This is for two or three columns for tablets. 

Horizontal mode

Horizontal mode is added to SSM. This is to make larger screens more user friendly. (RTM-4560)

Implemented new receipt view

Instead of bottom sheet onpening when app is in "large screen mode", app will open like image below: . (RTM-4191)

Improvements

Self Service Monitor v. 1.0.0

 02 May 2022R RELEASED

Important highlights from this release

Create app

App has been created, including app center setup, play control setup, app store setup and launch screen background colour. (RTM-2907)

App home screen - version 1 

In first version of app there is a list of all receipts ongoing. 

A receipt is described with: 

• Cash register

(RTM-3044)

App home screen - version 2

In first version of app you have a list of all receipts ongoing. 
At the top you have a list of actions required. 
At the bottom you have a list of all receipts ongoing. 

A receipt is described with: 

• Cash register
• Member icon if member is added,
• Time of when actions required started 
• Action control needed
• Price of cart
• Pieces in cart

The cash registers are sorted by default between actions required and active self checkout registers. 
Actions required are sorted on time when actions required started - oldest one on top. (RTM-1551)

Change view 

In default view self checkouts are sorted by actions needed and active self checkouts. 
But in the apps top right corner an icon is presented where the self checkouts can be arranged (presented)  differently. 

Pressing the icon two options are presented 

1. Priority
2. Area

Pressing priority the default view will be presented - actions needed first based on oldest action needed at the top. Pressing area the self checkouts will be based on the names of the cash registers - for example A, B, C zones. (RTM-2720)

View live sales UI 

When user presses an ongoing sale more details are shown about the sale. For example items and total amount to pay. User can choose to force control, view sale or just go back to the overview. 

(RTM-3344)

Awaiting assistance

When a purchase requires any kind of assistance, control or notificiation, this is presented in different ways in SSM. 

• If a control is needed the purchase row is red and flagged
• If a control is handled by another user (staff) the row is greyed out
• When a control is handled and purchase done the sale is finished
• When no control/notification is needed the purchase row just says active
• If a member is added to the receipt a member icon is added
• Cash register, price and number of scanned items are presented

(RTM-3251)

Dark mode

Now app can be used when setting on device is dark mode. (RTM-3690)

Show if a control is approved or declined

If for example age control is not approved, either manually typed in birthday or scanning of ID card,  this is shown in SSM. The customer screen displays items to remove from sale, and cashier confirms in app that they have assisted customer in removing all items with age control (RTM-3773)

CONTROLS/NOTIFICATIONS

Visual control

When a visual control is needed user has following alternatives; 
-  Cancel (The control will not be done but availble for other staff to user this

• Manual register ( The recipt is parked and handled in a manual register)
• Approve (Visual control was approved and action will not be in the list anymore)  (RTM-1553)

Age control

In this version information about the control only show how many years the customer needs to be. No images of the items are shown and no ID scan is available in this version. 

When opening a age control action you get the alternatives :

• Cancel: Close the action bar. Some other staff can open it and do the required action. 
• Enter date/scan ID. For Norwegian users you will enter the birth date and the app will count if the buyer is old enough to purchase the item.  If pressing scan you can scan ID and mobile will count if the date is older/younger then age limit. 
• Above 25: Action is done and purchase is approved. 
  (RTM-1554)

Age control 2.0

Support is now added so user can scroll through the list of items that age control are needed for. (RTM-3191)

Scan ID for age control

When a receipt is started with at Swedish user and the receipt is in Swedish Another way of controlling age is added. 
Swedish driving license has SSM in a QR code and now Self Service Monitor can scan the driving license to confirm or deny the age control. . (RTM-3355)

Force control

User can open a control and get an alternative to force control for a purchase if the staff wants it. They will open an ongoing purchase and see an overview of items, total and average of purchase. There will be a button on force control and the control will become a visual control. 

(RTM-1555)

Empty paper

When a self checkout cash register is out of paper SSM is notified. That is only a notification, not a control. So staff will need to refill paper and also press away the notification. 

(RTM-2692)

Unknown items

When a customer scannes an unknown item SSM shows this. User can confirm that the customer is assisted, but it is only a notification so staff will need to assist in the self service check out. 

(RTM-2708)

Assistance required by customer

When a customer requires help in the stationary self checkout this is shown in SSM. User can handle this control and help the user. 

(RTM-2712)

Offline bank

When the bank for payment is offline SSM gets a notification about this. Nothing is done in the stationary self service checkout when user (staff) handles the notification in SSM.

(RTM-2688)

Approve item

When an item that needs approved is added to self checkout cash register it is also shown in SSM.

(RTM-3728)

Low sales total

One control that accures is when the sale has low total in the sale. What this amount is is set for POS, and if a receipt is checkout out with low total it triggers a notification in SSM. 

(RTM-3728)

Deleted item

When a customer wants to delete an item on the sale sometimes it is needed to be approved by staff. If this scenario is so, it is shown in SSM. 

(RTM-3728)

Employee purchase 

When a employee makes a purchase and is added to the receipt SSM gets a notification. 

(RTM-3728)

Substance item

When a customer tries to add more items that are registered as substance items then the set limit in POS a notification is sent to SSM. 
(RTM-3728)

Item not for sale

When a customer tries to add an item that is not for sale a notification is shown in SSM. This is not communicated back with self service check out so staff will need to help customer out. 

(RTM-3728)

_____________________________________________________________________

Push notifications

When a device using SSM gets a new control/notification and the device is locked a notification is shown on the locked screen. 
It shows which pos unit needs a control ant the type of control. Clicking on the notification only opens the app. First version of this is only for android. 

(RTM-4005)

Improvements