• Created by Unknown User (sason@eg.fi) on Nov 07, 2025 2 minute read

Purpose

Instructions to how find out if an email from Timma has been sent or received in the users’ end.

Scope

For internal/CuHa use

Definitions/Acronyms

  • First term: Suppressions
  • Second term: Hard Bounce
  • Third term: Definition of the third term.

Step-by-step guide

Procedures

  • Step 1: Copy the email in which the email has been sent or where the email should have been sent
  • Step 2: Go to: https://account.postmarkapp.com/login
  • Step 3: Go to timma.fi and choose “Default transactional Stream”
  • Step 4: Click “Activity”
  • Step 5: Paste the copied email to the “Search for sender, subject, recipient or tag..” field. You can also search by the title of the email if the recipient is unknown.
  • Case 1: The email has been successfully sent
    • Check the list for the sent emails. You can see the emails have been “Processed” and “Delivered”. This tells you that the user has received the email.
  • Case 2: The email has not been sent
    • If you get the error message “Darn! No matches found” it tells you that the emails to the address has not been sent.
      • Check if the email is correct and there’s no typing errors, if it’s correct continue to the next step
      • Click the “Suppressions” tab and paste the the email to the “Filter by email” field
      • Page will show the list of recipients of whom have not received emails from Timma
      • The list will show the Reason of the bounce