The problem
Timma Pay payment went through in payment terminal, but there is no receipt in Timma Pro
Solutions applied to
Where do you have to make changes:
- Timma Pro
- Contact the customer
The product team has alerts in case a receipt is not generated in Timma, but the payment went through in Timma Pay. If they or the customer reports that this has happened, you need to help them to fix the receipt.
Step by step solution
Step 1: Contact the customer
“We noticed that a payment was taken via Timma Pay in your salon yesterday, but no receipt was generated in Timma. We recommend creating a receipt afterwards. You can do that by going to Timma Pro:
More Timma Pay Settings Select from there "Prevent the use of the payment terminal click” Save
After that you can transfer the reservation to the cashier in the normal way, without the payment being transferred to the payment terminal. When the receipt is done, you can activate the integration to Timma Pay again.
(More detailed info here how to deactivate the Timma Pay and fix the receipt Timma Pay: How to correct a receipt without a refund )
Please let us know at info@timma.fi when this is done, so that we can add the information to your reports.“
Step 2: Inform the developer support when the customer has made the receipt, so they can do the necessary fixes to the reports.