The problem
Client wants to end their contract with Nets. The solution for ending a contract with Nets can be different for each country. Please see below for more information.
Solutions applied to
Where do you have to make changes:
- Hallinta
- Nets
Step-by-step guide
If a client wants to end their contract with Nets and we invoice them for the terminal, we will help the client to end the contract. However, if we do not invoice the client for the terminal then they need to contact Nets on their own.
Step 1.1: Send a email to with the following information —> TermID, Business ID, Name of the company and end date.
Sweden: ms-invoicing-se@nets.eu Norway: order-no@nets.eu
Finland: ms-invoicing-fi@nets.eu
Estland:
Step 1.2: After you have sent the email inform the client that you have contacted Nets. And it will take a few business days until you will receive a confirmation.
Step 2.1: When you have received a confirmation of the termination of the contract from Nets you should have received a return note.
Step 2.2: Contact the client and inform them that the contract has been terminated and forward the return note. The client needs to send the terminal back to Nets. Ask the client to contact you when they have sent the terminal. After the confirmation you can go to step 2.3.
Step 2.3: When you have received a confirmation from the client that the terminal has been sent back to Nets. Go to Hallinta and search for the client and click on the dollar sign. Edit the Pos post and put in an end date. Click on save.